5 hard skills or competencies (industry competencies) for Retail Franchising Coordinator
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Explains how omnichannel retail provides consistent and convenient shopping experience for customers.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles data about key competitors for a specific of product.
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Level 3 Behaviors
(Moderate Experience)
Deploys inventory management strategies to ensure product availability and minimize disruptions.
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Level 4 Behaviors
(Extensive Experience)
Leads the implementation of omnichannel retailing to ensure seamless and consistent brand experience for customers.
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Level 5 Behaviors
(Mastery)
Expands market presence through the strategic utilization of cutting-edge technologies, such as online platforms.
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Skill definition-Identifying growth opportunities and driving retail business expansion with a strategic mindset, market awareness, and business acumen.
Level 1 Behaviors
(General Familiarity)
Describes the metrics used in a retail business, such as sales performance, customer acquisition, and profitability.
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Level 2 Behaviors
(Light Experience)
Documents issues, solutions, and processes encountered during Business Development efforts to enhance future decision-making.
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Level 3 Behaviors
(Moderate Experience)
Conducts SWOT analysis to assess the retail business's position and the factors influencing the business's performance.
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Level 4 Behaviors
(Extensive Experience)
Leads cross-functional teams in developing comprehensive business development plans.
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Level 5 Behaviors
(Mastery)
Explores the potential of e-commerce integration and influencer marketing to capitalize on growing online retail market.
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5 general skills or competencies (Job family competencies) for Retail Franchising Coordinator
Skill definition-Ability to use computers and related technology efficiently.
Level 1 Behaviors
(General Familiarity)
Explains the principles and procedures of obtaining enhanced computer literacy.
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Level 2 Behaviors
(Light Experience)
Logs minor adjustments to the system to ensure optimized computer literacy.
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Level 3 Behaviors
(Moderate Experience)
Modifies the background and layout of presentation slides.
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Level 4 Behaviors
(Extensive Experience)
Facilitates computer literacy training to keep staff abreast with the latest technological tools and processes.
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Level 5 Behaviors
(Mastery)
Develops new programming languages to improve the efficiency of hardware and software programs.
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Skill definition-Executing diverse administrative activities and procedures essential to the smooth operation of an office or facility.
Level 1 Behaviors
(General Familiarity)
Describes the principles of administrative support, highlighting its importance in ensuring seamless office operations.
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Level 2 Behaviors
(Light Experience)
Classifies and stores documents systematically to enable easy retrieval and support effective recordkeeping.
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Level 3 Behaviors
(Moderate Experience)
Coordinates appointments and prioritizes deadlines across multiple calendars to ensure effective time management.
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Level 4 Behaviors
(Extensive Experience)
Evaluates existing administrative procedures and proposes solutions to enhance its efficiency and effectiveness.
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Level 5 Behaviors
(Mastery)
Develops a database of information collected from administrative support activities to streamline operations.
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8 soft skills or competencies (core competencies) for Retail Franchising Coordinator
Skill definition-Ability to plan and organize activities, tasks, and resources to achieve business goals and objectives within timeframe and budget.
Level 1 Behaviors
(General Familiarity)
Compiles a list of tools used to effectively schedule activities, such as Google Calendar and Canva.
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Level 2 Behaviors
(Light Experience)
Identifies and resolves scheduling conflicts between employees to ensure a smooth workflow.
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Level 3 Behaviors
(Moderate Experience)
Makes adjustments and recommendations for optimizing scheduling to maximize service and quality.
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Level 4 Behaviors
(Extensive Experience)
Coordinates with cross-functional teams to align work schedules with project activities.
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Level 5 Behaviors
(Mastery)
Builds integrated database tracking tools for staffing shrinkage patterns to optimize staffing scheduling forecasts.
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Skill definition-Using application software available at the desktop in creating, managing, and updating documents, manipulating large data, and generating presentations.
Level 1 Behaviors
(General Familiarity)
Describes different types of Office Support Tools.
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Level 2 Behaviors
(Light Experience)
Collects data and prepares spreadsheets for basic accounting purposes.
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Level 3 Behaviors
(Moderate Experience)
Identifies and resolves common software and usage problems.
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Level 4 Behaviors
(Extensive Experience)
Improves PowerPoint slide presentations by using and adding pictures, texts, and videos.
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Level 5 Behaviors
(Mastery)
Coordinates with teams to determine the Office Tools they need to perform their jobs effectively.
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Summary of Retail Franchising Coordinator skills and competencies
There are 5 hard skills for Retail Franchising Coordinator, Retail Industry, Retail Business Development, Franchise Development and Management, etc.
5 general skills for Retail Franchising Coordinator, Computer Literacy, Administrative Support, Contract Management Software, etc.
8 soft skills for Retail Franchising Coordinator, Scheduling, Office Support Tools, Attention to Detail, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Retail Franchising Coordinator, he or she needs to be proficient in Scheduling, be proficient in Office Support Tools, and be proficient in Attention to Detail.